Terms and conditions of all the services offered by Arianna & Friends Srl travel agency and tour operator:

1) PRICE INCLUDES:
Everything specified in each package description and: weekly bed linen, towels and kitchen linen change, consumption of gas, electricity, heating, water and final cleaning. Most properties include swimming pool, deckchairs and parasols, garden furniture, barbecue, playground, parking and V.A.T. (taxes).

2) DISCOUNT:
Discounts are given to children from the age of 2 to 10, to groups of at least 12 persons. Please contact Arianna & Friends via e-mail for an estimate.

3) EXTRA SERVICE ON REQUEST:
Extra cleaning, extra towel change, extra bed linen change, babysitter, laundry, baby cot. Extras have to be paid before departure.

4) ARRIVALS AND DEPARTURES:
Arrival (check-in) between 3:00 p.m. and 8:00 p.m. and departure (check-out) before 10.00 a.m.. In case of early or late arrival/departure, the client is requested to inform the agency. Please return the house key at check-out.

5) HOW TO ASK FOR AVAILABILITY:
Online Packages: select the package you are interested in and ask for availability, specifying your personal data, accommodation type and special needs. After the agency has checked, we will confirm availability.
Customized Packages: go to the section “Customize” and select the services you are looking for, specifying the number of persons. You will be given an estimate within a short time.

6) HOW TO BOOK:
After the agency has checked availability, you receive a confirmation email with the terms within which you can book the accommodation you require. The agency will consider your booking valid only after receiving a confirmatory deposit which is 50% of the total amount (extras excluded).

7) CONFIRMATORY DEPOSIT:
The confirmatory deposit can be sent to the agency by postal order, bank transfer or by credit card.
In case of postal order or bank transfer a copy of the completed transaction within the expiry date of the option shall be sent to the agency at the following addresses:
Email: info@ariannandfriends.com
Fax: +39 0587 672088
In case of payment by bank transfer from a country not belonging to the Euro Zone you shall consider a surcharge of 12 to 25 € for transaction fees.
In case of payment by credit card you shall consider a surcharge of 1,5% of the total amount for transaction fees.

8) BALANCE:
The balance related to the chosen package must be paid at least 15 days before arrival, by postal order or bank transfer. If the booking is made less than 15 days before arrival, the guest must pay the whole amount in advance.

9) DEPOSIT:
On arrival, the guest may be requested to pay a security deposit in cash as a guarantee and possible repayment of damages and/or additional expenditures. The deposit will be returned at departure after the condition of the apartment has been assessed.

10) CANCELLATION POLICY:
In case of cancellation the guest is requested to contact the agency via fax or e-mail immediately. In the schedule below you can find the percentage related to the entire amount that will be retained depending on the number of days preceding your arrival date.

11) ACCOMMODATION:
Accommodation is in rooms, apartments, detached or semi-detached houses or villas. See the sections of the single properties for furher details.

12) PETS:
Most of the properties allow small pets. Please contact the agency.

13) EVENTS:
Rooms at the guests’ disposal for cerimonies, banquets, meetings and conferences.

14) NOTES:
On arrival the client will receive the apartment/room in good condition and at the departure he/she will have to deliver it back in the same status. It is requested that the client will behave respectfully towards other guests. If the behaviour of the client is not in line with good manners, the owner has the right to end the contract.
The reservation is valid for those persons mentioned at the time of booking and the number of beds available in the apartment/room cannot be exceeded.

15) VIOLATIONS OF TERMS AND CONDITIONS:
Should you violate these Terms and Conditions or any other rights of Arianna & Friends S.r.l., Arianna & Friends S.r.l. reserves the right to pursue any and all legal and equitable remedies against you.

16) COMPETENT COURT:
Your use of Ariannandfriends.com website and any terms and conditions of service by Arianna & Friends S.r.l. shall be governed in all respects by the laws of the Italian Republic. In case of controversy the compentent local Court is Tribunale di Pisa.

17) UPDATING OF TERMS AND CONDITIONS:
Arianna & Friends S.r.l. may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.